Support

CUSTOMER SERVICE

We're glad you're here! Our goal is to provide you with the best possible service. If you have any questions about our products, your order, or shipping, our customer service team is always available to help.

Contact:

  • Contact form
  • Email: info@onlychasemula.com

Response time: Usually within 24 hours

We appreciate your trust and are happy to have you as a customer.

Thank you for shopping with us!
Shipment

Shipping information

We deliver throughout Switzerland and Europe.

Processing time:

Your order will usually be processed within 1-2 business days.

Delivery time:

  • Switzerland: 1-2 working days
  • Europe: 2-4 working days

Shipping costs:

  • Switzerland: 13.50 CHF
  • Europe: 30 CHF

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. Please check this to track your package at any time.

All sales are final.
Payment methods

Payment options

We offer various secure and easy payment methods so you can conveniently complete your order:

Credit card (VISA, MasterCard, American Express)

We accept all major credit cards. Your card will be charged immediately upon completion of your order. In the event of a cancellation or return, a refund will be issued once we receive the goods.

For additional security, we support the 3-D Secure procedures “Verified by Visa” and “MasterCard SecureCode” to prevent misuse.

Apple Pay & Google Pay

With Apple Pay and Google Pay, you can conveniently pay using your smartphone or tablet. After confirming your payment, the amount will be debited directly from your registered account or credit card.

TWINT

TWINT enables quick and easy payment via your smartphone in Switzerland. After confirmation, the amount is debited directly from your TWINT account.

Shop Pay

Shop Pay offers you fast and secure payment processing using your stored details. You can complete your order directly, and the payment is processed immediately.